Most banks have already successfully restructured the processes in their front and back office departments on several occasions. However, the central departments are often not included in efficiency analyses. zeb/ supports financial service providers to identify the costs of unutilized capacity and restructuring potential in these central departments to ensure a reasonable quality to costs ratio.
We provide you with a detailed overview of the activities which are actually being performed by the central divisions and help you to optimize capacity management in these organizational units. Another positive side effect is that your staff will be more likely to accept reorganization projects if the efficiency of processes in central departments is also assessed. We take the following approach to optimization:
- We investigate the activities and the processes involved in these activities in the central departments in conjunction with you.
- Benchmarking provides the basis for capacity measurement.
- In the next step, the target concept for optimized functions, business processes and interfaces is developed - taking an appropriate cost-benefit ratio for all functions into consideration.
- Supplementary quality improvement measures are defined.
- The implementation roadmap includes all relevant measures to optimize the central departments, and we will be happy to provide you with support in this process, including implementation control support.